Child Safety Policy
We understand how challenging it is finding time to spend on yourself. We also understand that your "me time" does not always align with your hair appointments. However our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Unfortunately, the salon cannot provide childcare services. Also, young children in carriers/strollers may not be placed near the service areas or held in the lap. We kindly request ONLY those receiving services be present in the service areas. Older children capable of sitting quietly and unsupervised, may wait in the provided seating area. While this policy helps ensure that all patrons enjoy a relaxing salon experience, it was created with your child's safety in mind. Our salon is not child proof. Sharp implements, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. Envy Salon stylists are dedicated to providing each of our patrons with a high level of service and best experience possible. To ensure consistency of this policy, you will be asked to reschedule your appointment if these standards are not met. Your child's safety is very important to us and we greatly appreciate your understanding of this policy.
In the event you are not completely satisfied with your service, we ask that you contact your stylist within 7 days of that service as each of our stylists are independent and have their own service satisfaction policy. We do not give cash refunds on services, however we would like every opportunity to meet and exceed your expectations.
We understand that sometimes you have changes in your schedule. We kindly ask that you give us a 24 hour notice if you must cancel an appointment. Excessive last minute cancellations may result in a request for a service deposit upon scheduling.
Late Arrival Policy
If for any reason you are expecting to be late for your scheduled appointment, please call the salon to notify your stylist. We cannot guarantee that your stylist will have time to complete our service if you arrive late. Determination will be left to the discretion of your stylist. Unfortunately, you may be asked to reschedule if your stylist does not have time to complete your full service.
In an effort to maintain a healthy salon environment, we ask that you reschedule your appointment if you are exhibiting any signs of illness. In addition, we ask that you not bring any children or family members exhibiting signs of illness to your appointment or you will be asked to reschedule for another time.
Each stylist sets their own pricing for services provided. A “+” sign after pricing indicates price variations among service providers. Skill level, years of experience, and continuing education as well as hair length and thickness are all considerations in pricing. We offer complimentary consultations to provide price quotes.
We stand by our professional hair care products. If you are not completely satisfied with the performance of any of our products we will gladly exchange that product for another option of equal value or refund your purchase price within 14 days of the original purchase date. We will replace any product that is damaged or faulty.